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Disaster recovery services are providers that help an individual, business, or organization regain access to its information technology (IT) infrastructure after a disaster happens. The disaster recovery provider helps with backing up data, restoring data, and avoiding prolonged business interruptions. Disasters consist of anything from a cyberattack to a natural disaster.
The best disaster recovery services come from reputable companies with longstanding histories within the industry. The best providers often have platforms with automated disaster recovery protection, multiple storage options, and can operate in various environments. They use built-in data encryption and available integrations with other commonly used software.
Best Overall : Microsoft Azure
- Price: Free to $1,000+ per month
- Environments Covered: Replicates IT environment and covers physical and virtual
- Number of Plans: 4
Microsoft Azure provides our best overall disaster recovery service as an end-to-end backup and recovery solution.
Free plan to get started
No dedicated support agents
Need to contact for Premier pricing
Microsoft is one of the world’s most well-known companies, founded by Bill Gates and Paul Allen in 1975 in Albuquerque, New Mexico. Azure is a platform with a multitude of features and products including disaster recovery services, tools to create, apps, analytics, databases, networking, storage, and more.
Azure is highly rated by users, which is why Azure is our choice for best overall disaster recovery services. Azure Site Recovery is a built-in disaster recovery as a service (DRaaS) that is cloud-based with automated protection and replication.
Setup is easy, and you can replicate Azure VM (Virtual Machines) to a different region directly from the portal. As a fully integrated offering, it is automatically updated with new features as they are released. You only pay for the resources you need to support your applications. Azure offers a 12-month free trial for new users, but this does have limited disaster recovery services; it is best to contact the company for specifics.
Otherwise, pricing starts at $29 per month for a response time under eight hours. The next tier is $100 per month for less than two-hour response time, and then there is the $1,000 per month tier with a response time under one hour. If you need more features and a response time under 15 minutes, contact the company for a custom quote.
Best for Small Business : Arcserve UDP Cloud Direct
- Price: Contact for pricing
- Environments Covered: Replicates IT environment and covers physical and virtual platforms
- No. of Plans: 2
The company offers quick, push-button recovery solutions with built-in security protocols that are ideal to keep small businesses up and running.
Data encryption and security protocols
Website could be more organized
Lacks integration choices
Initially known as Cheyenne Software, Arcserve was founded in 1983 and aims to go above and beyond data protection and take a whole business approach.
Arcserve's UDP Cloud Direct is a disaster and recovery service that goes directly to the cloud. It offers consumer usability and comprehensive data protection. No on-premises hardware is required, which is ideal for small businesses with limited space and it's the reason it was chosen for the best disaster recovery services for small businesses. It also offers a unique, push-button feature that is intended to keep business operations up and running, maintaining access to email, applications, and business software.
The company has a solid reputation in the industry and overall positive consumer reviews. Its products are designed for growing businesses and are both flexible and scalable, designed to protect any system or application from data loss. It is easy to set up and manage and it offers 100% recoverability.
You can activate and manage all backup deployments with a few clicks and it includes advanced change detection. Pricing varies based on the features needed. There is a 15-day free trial with no credit card required. Users have access to an online chatbot as well as live phone support to answer additional questions.
Best for Single Cloud Management : Zerto
The company offers a streamlined and cost-effective platform with single cloud management. Multiple free versions with helpful educational labs are also offered by Zerto.
All changes are monitored and logged
One simple platform
Must contact for pricing
Free trial requires IT knowledge to set up
Ziv Kedem founded Zerto in 2009. The company provides disaster recovery service software for cloud and virtual infrastructures. The Zerto IT resilience platform is based on a foundation of continuous data protection (CDP) and aims to bring together disaster recovery and data protection into a single cloud data management and protection solution. It can be used in hybrid environments, on-premises, and multi-cloud environments. We chose it as the best disaster recovery service for single cloud management because its platform is single cloud-based and saves users time and money.
Zerto provides a unified and automated data recovery and management experience that is cost-effective because of its single platform. Its goal is to minimize recovery time, easily resume operations, and recover with the lowest recovery point objectives. Some additional features include fast installation, analytics, and reporting tools.
Zerto’s platform is scalable; has real-time replication; and can be integrated with Google Cloud, Microsoft Azure, Hyper-V, Oracle Cloud, and more than 450 service-provided partners. In addition, the site offers industry reports and e-books to learn more about disaster recovery. You need to contact Zerto for specific pricing details, which vary depending on how you will use it: in your own data center, a public cloud, or a hybrid.
The company does offer two unique free trials. One is a free trial for 14 days with full features that you need to install and set up yourself. The second free option is on-demand labs, which are 45 and 60 minutes videos. You only need a computer with an internet connection to access them. This is an ideal way to learn more about the platform and how to use it. Labs can be viewed an unlimited amount of times.
Best for Customer Service : Ekco Disaster Recovery
Ekco provides educational videos and webinars as well as dedicated customer support to answer questions.
Dedicated customer support
System access during repairs
Website could give more detail
Need to contact for pricing
Ekco is the best disaster recovery service for customer service because it offers customer support through a team of engineers, online contact forms, and via email. Its website also has how-to videos and educational webinars so that you can learn more about the services offered, data protection, and disaster recovery services as a whole.
Ekco offers a wide range of solutions for businesses of all sizes including selling cloud backup services. It is one of Europe’s leading cloud providers founded by two tech entrepreneurs in 2015, with headquarters in Dublin, Ireland. Echo offers high-performance cloud hosting, managed backup, disaster recovery services, and expert support as well as replica environments so you can continue working during an outage.
There are three plans to choose from: Ekco Protect, Ekco Workplace, and Ekco Core. Of the three plans, disaster services are only part of the Ekco Protect solution. Ekco Protect uses a team of engineers to install, manage, monitor, and support your business solution.
Some features include cloud storage of varying sizes, cloud failover recovery, and instant recovery. Data is backed up at any level including individual files as well as complete physical or virtual machines. Support is available 24/7 and there are no hidden fees or application fees. Pricing is done as a subscription model but you do need to contact Ekco for specific pricing details.
Best for IT Backup : Carbonite Server Backup
The company is known for its backup systems and offers different plans to businesses and consumers. Its pricing is affordable and you can try it for free.
Affordable tiered pricing
Easily compare plans on website
Central hub makes management easy
Plans are billed annually
May not be sophisticated enough for large companies or governments
Carbonite was founded in Boston, Massachusetts, in 2005. Used by both businesses and individuals, it was one of the first companies to offer simple ways to back up consumers’ personal computers and store data in the cloud. Its online backup service was configured so it would be accessible by both Windows and Mac OS users. In 2019, Carbonite was purchased by a Canadian enterprise computing company called OpenText. Carbonite is the best disaster recovery service for IT backup because it offers comprehensive backup systems at affordable prices.
Carbonite's website offers transparent pricing in a tiered model, is easy to navigate, and has a "compare plans" feature. Pricing ranges from $24 per month to $147+ per month billed annually. The middle and top tier plans offer more encryption, additional supported systems, and integrations.
These integrations include Teams, OneDrive, Exchange, Skype for Business, and more. You can sign up for a free trial, and the team of experts is available to make the most out of the trial. Customer support is available seven days per week. For clarity, the company’s website has separate sections for consumers and businesses, offering business resources, bulletins, and industry news and videos.
All of the disaster recovery providers on our list are reputable and offer thorough recovery services. Some offer extensive backup services, and others can streamline and save everything on one cloud. However, we recommend checking out Microsoft Azure. It’s backed by one of the world’s leading technology companies, is cloud-based, and can easily be integrated with other software applications.
Compare the Best Disaster Recovery Services
|Company||Cost||Plans||Environments Covered||Recovery Service Types|
|Free to $1,000+ per month||4||Replicates IT environment and covers virtual and physical||DRaaS|
|Arcserve UDP Cloud Direct
Best for Small Business
|Contact for pricing||2||Replicates IT environment and covers virtual and physical||DRaaS and BaaS|
Best for Single Cloud Management
|Contact for pricing||3||Multiple including virtual||DRaaS|
|Ekco Disaster Recovery
Best for Customer Service
|Contact for pricing||3||Virtual, physical, and cloud||DRaaS|
|Carbonite Server Backup
Best for IT Backup
|$24 to $147+ per month||3||Virtual, physical, and cloud||DRaaS|
How to Choose the Best Disaster Recovery Services
It’s a good idea to research disaster recovery services before disaster strikes. Spend time choosing reputable companies and researching their features and processes. Choose a company that offers plans within your budget, has customer service agents to help if you’re not that tech-savvy, and safeguards your data to keep your business running. Things to consider when choosing a disaster recovery service include:
- Provides backup software: How does the provider back up your data? Is it encrypted? How is it protected? You want to make sure it is backed up securely before a disaster strikes.
- Storage options: Consider the storage options. Is storage done on a server, on one cloud, or on multiple clouds? Some of the best companies use one cloud for ease of use and to save money but don't offer the redundancy that others do.
- Technical support: Some disaster recovery services will provide full technical support to walk you through things and explain steps and answer questions.
- Integrations: Does the disaster recovery provider support integrations? What integrations? Only with their other products?
Disaster Recovery Services vs. Do-It-Yourself (DIY)
Disaster recovery specialists often provide urgent services with the hopes that they can restore any potentially exposed or lost files. They’re also used to keep your business running, maintain access to your system and files, and make recovering files easy with one or more backups. Unless you’re extremely tech-savvy, a DIY disaster recovery service isn’t recommended because you may delete important files, be unable to restore files, or even shut down your system where you can no longer use it, which can cost you time and money. In most cases, it’s best to stick with the pros on this one.
Are Disaster Recovery Services the Best Solution to Protect My IT Infrastructure?
There are many options for protecting your IT infrastructure. Some of these include:
- Backing up your data
- Enforcing password and security policies
- Managing rights
- Having an IT assessment conducted prior to a disaster
However, disaster recovery services are typically the best solution because they tend to be comprehensive and multi-faceted. They should be able to back up and protect data and files, restore data, and prevent business operations from being interrupted. They may be used in the case of a natural disaster or a cyberattack.
Do Disaster Recovery Services Protect Multiple Environments?
Disaster recovery services vary in what they provide and the environments they protect. Some protect virtual environments, others are able to imitate your IT environment, and others can offer protection for physical and mobile environments. It really depends on the disaster recovery provider and the plan that you choose.
How Much Do Disaster Recovery Services Cost?
Disaster recovery services vary in size and scope, as do the businesses that they aim to protect. A small business’ costs will be much different than a large enterprise. Some disaster recovery providers offer free plans with limited features for a certain period of time. Others charge something nominal like $30 per month, and others charge upwards of $1,000 per month. It depends on your company’s needs and the response time you require. Typically, faster response times come with higher costs.
How We Chose the Best Disaster Recovery Services
When researching disaster recovery services, we reviewed more than 10 providers. It was important to recommend companies that are reputable, have positive overall user reviews, and have years of industry experience. Some other factors that we compared were pricing structures, plans, types of services, available integrations, ease of use, and customer service agents. We also considered the types of recovery services and environments covered.